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Joboffer dated from 11/25/2016

[Customer Service Manager – Technical Support] (m/f)

Community Management / Customer Service / Support





Company data

Wilhelm-Wagenfeld-Str. 22

80807   München

Job description


We are looking for an experienced in-house Customer Service Manager to support our upcoming 3D MMORPG CROWFALL, set to be launched in 2017. Your main role is to support our players and 1st – Level team in all OS and Hardware issues. You convince through excellent hard- and software skills and the ability to hustle things along.

  • Support and improve the MMORPG Customer Service structure in all technical related cases
  • Set up, validate and spread tutorials, solutions and documentations
  • Train a staff of remote, contract Customer Service Representatives (CSR) to handle technical issues on 1st and 2nd level support in several European and Middle Eastern countries
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires
  • Resolve technical game, account and support issues with a superb attention to detail
  • Maintain the contact with the developer team, all stakeholders and the technical customer support in North America
  • Gather information to provide regular feedback about technical issues to the development team in Austin/USA to help improve both our games and services
  • Engage in open sharing of best practices and peer coaching to ensure constant improvement of the service provided to our customers



  • High expertise and knowledge in ticketing and operating systems, wikis and forums
  • High expertise and experience with pc hardware and software components and client based games
  • Profound knowledge of MMORPG customer service experience is required
  • Expertise in ticketing systems, wikis and forums
  • Being enthusiastic about providing outstanding customer service
  • Team player with a high level of self-organization and collaborative personality
  • Quick thinking and creative problem solving skills
  • Excellent written and verbal communication skills in English
  • Willingness to travel occasionally to the U.S. and parts of Europe



  • Flexible working time with the option of working from home
  • Team-oriented and open-minded working environment
  • Free fruits and drinks
  • Munich is a modern, cosmopolitan city with a long heritage and provides a fantastic range of leisure activities as well as a great nightlife


Interested? We'd be very happy to receive your compelling application on our home page, including your résumé, references, your salary expectations and your earliest possible start date:

Contact Person

Carola Knerr

Personalreferentin Recruiting und Personalmarketing

Wilhelm-Wagenfeld-Str. 22

80807 München

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