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Joboffer dated from 11/25/2016

Game Master (DE+EN) (m/f)

Community Management / Customer Service / Support




Company data

Aeria Games GmbH

Schlesische Strasse 27c

10997   Berlin

Job description

Aeria Games is a wholly-owned subsidiary of the gamigo Group and a leading publisher of free-to-play online multiplayer games. Founded in 2006 the rapidly growing community includes now over 70 million registered players. At the headquarters in Berlin, Germany, employees of 45 nations work together on the company’s diverse portfolio of games that includes titles like Dawn of Gods, Aura Kingdom, Goal One, and dozens more in a multitude of game genres.


Game Master (m/f)
(German + English)


Your responsibilities:

  • Communicate with customers to understand their needs and demands
  • Answer e-mail customer support tickets in a professional manner
  • Manage and promote in-game and forum events
  • Ensure that every player and character gets a bit of the spotlight
  • Write compelling error-free texts to increase player participation or sales
  • Maintain a fun and cooperative gaming community
  • Test and write bug reports for content in development
  • Evaluate upcoming games and provide feedback
  • Work in a team and share information across multiple international teams


Your qualifications:

  • Experience in customer support
  • Experience with and passion for online or mobile games
  • Proficient in German and English, French is a plus
  • Experience in growing or moderating an online community and sales is a plus
  • Ability to handle difficult customers in a polite, professional manner
  • Willingness to work during peak gaming hours: nights, weekends, holidays
  • Team player with a pro-active attitude


What we offer:

  • A challenging job with lots of responsibility and freedom to grow professionally and acquire new skills
  • A fun and lively work environment in an energetic gaming company in the very heart of Berlin (Kreuzberg)
  • A very international team of passionate colleagues
  • Regular company parties, team events and a proper gaming room

Contact Person

Sien Vanreusel

Schlesische Strasse 27c

10997 Berlin

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