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Joboffer dated from 01/06/2017

Senior Community Manager (f/m)

Community Management / Customer Service / Support




Company data

Wilhelm-Wagenfeld-Str. 22

80807   München

Job description

Your role @ TRAVIAN GAMES:

We are seeking an experienced inhouse Senior Community Manager to join the Publishing team for an upcoming 3D MMORPG CROWFALL, set to be launched in 2017

  • Represent the players to the team and vice-versa. You’ll walk that fine line between being the player advocate and presenting their views versus a company employee that presents company responses and information to the community… and you’ll know when to emphasize each role
  • Correctly manage the expectations of all stakeholders, from the players to the internal team
  • Reach out to game news and MMORPG fan sites to provide content, interviews, screenshots, et al, to help promote the game
  • Work to establish and maintain a consistent message and communication loop between the players, the development team and internal stakeholders
  • Source, interview, hire and train a staff of remote, contract Community team members to handle several European and Middle Eastern countries in their native languages
  • Set up and maintain forums and social media channels for the game (including Twitch, Facebook and Twitter)
  • Coordinate and plan events with marketing and other stakeholders as required
  • Attend events within Europe when appropriate
  • Report back to the team daily on present concerns, issues and risks expressed by the community
  • Make our online presence a positive experience for the community!


Your profile:

  • Several years of experience in the role of Community Manager for online games is required, ideally with at least one (1) year of that experience be as a Senior CM
  • Experience with at least one MMORPG
  • Be a superior communicator both online and face-to-face
  • Experience supervising paid remote contract staff and volunteer moderators
  • You must be fluent in written and spoken English
  • Basic understanding of Microsoft Office
  • Be willing and able to travel occasionally to the U.S. and parts of Europe
  • Must be a team player


Why Travian Games?

  • We take ownership seriously
  • Less hierarchies, more fun
  • Quality is in our DNA, we aim to be exceptional at what we do
  • Our games are global and provide a long-lasting experience


Can't wait to talk to us? We are looking forward to your application including CV, references and earliest possible date of employment via our homepage.

Contact Person

Carola Knerr

Personalreferentin Recruiting und Personalmarketing

Wilhelm-Wagenfeld-Str. 22

80807 München

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