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Joboffer dated from 02/09/2017

Internal Customer Supporter Representive Spanish (m/f)

Community Management / Customer Service / Support



76131 Karlsruhe


Company data


76131   Karlsruhe

Job description

Tasks to inspire:

  • processing and handling all players’ inquiries in Gameforge’s support system
  • checking and monitoring the game worlds
  • live support in direct contact with our customers
  • documenting and reporting errors
  • working and sharing information across an international team


Qualifications to convince:

  • Spanish on a native level, both written and spoken
  • very good English, both written and spoken
  • additional languages are an advantage
  • excellent written communication skills
  • ability to handle any kind of customers in a polite and professional manner
  • experience in Customer Support, ideally in online games
  • independent, autonomous way of working
  • self-motivated, quality-driven work ethic
  • passion in matters of online games (MMOs, MMORPGs, FPS)
  • general technical proficiency (Windows, Office and the internet)


A company to connect:

  • the informality of a start-up combined with more than 10 years’ experience in the industry
  • a challenging working environment offering opportunities for personal development and for contributing ideas
  • the chance to mould your own working environment


About Gameforge

With more than 20 titles and over 450 million registered players, Gameforge is the leading provider of free-to-play massively multiplayer online games (MMOs) in the western hemisphere. Headquartered in Karlsruhe, Germany, the group offers its online games in more than 75 countries. The portfolio encompasses numerous well-known game industry brands, including client-based titles such as Orcs Must Die! Unchained, HEX: Shards of Fate, prized role-playing game AION Free-to-Play and TERA as well as Europe’s most successful MMO, Metin2. In future, competitive RTS Dropzone and action-laden Anime MMORPG SoulWorker will add to the collection. Popular browser-based games such as OGame and Ikariam complete their offering.

Contact Person

Recruiting Office

Recruiting Specialist


76131 Karlsruhe

Write e-mail

+49 721 354808-152

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