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Joboffer dated from 05/16/2017

Customer Service Representatives (m/f)
- Minijob – remotely from home -

Community Management / Customer Service / Support




Company data

Wilhelm-Wagenfeld-Str. 22

80807   München

Job description

We are looking for 8 new colleagues to provide service for the German, English, French and Spanish market remotely from home for our CROWFALL game!


Your role @ Travian Games:

  • You are our direct link between the players and the Crowfall team
  • You help our players with questions, inquiries and issues regarding account, products and billing via written communication
  • You build sustainable and positive relationships of trust with our players
  • You forward possible bug entries and technical issues to 2nd level support
  • You investigate and resolve suspension-based issues based on EULA violations
  • You work alongside internal guidelines and KPIs


Your profile:

  • You have experience in customer service, MMORPG experience is a plus
  • You are enthusiastic about providing outstanding customer service
  • You have the ability to maintain a positive and professional attitude in all interactions
  • You are a team player with a high level of independence, self-organization and collaborative personality
  • You have good written and verbal communication skills in English
  • You have excellent written and verbal communication skills in your assigned language
  • You have passion for gaming



Why Travian Games?


  • Flexible working from home
  • Responsible tasks in a creative and exciting industry
  • Team-oriented, open-minded working environment with dynamic and international colleagues
  • Global games oriented towards long-lasting gaming fun



Interested? We look forward to receiving your application including resume, references, your salary expectations and your earliest possible start date. Please submit your application files via our homepage:


Travian Games GmbH

Wilhelm-Wagenfeld-Straße 22

80807 Munich

Contact Person

Carola Knerr

Personalreferentin Recruiting und Personalmarketing

Wilhelm-Wagenfeld-Str. 22

80807 München

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