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Joboffer dated from 07/28/2017

League of Legends Player Support Specialist with German



Community Management / Customer Service / Support


Full-time


immediately


1784 Sofia

Bulgaria




Company data

TELUS International Europe


bul. Tsarigradsko Chaussee 115 K


1784   Sofia



Job description


YOU WILL:

  • Help out our players with any issues they might have via tickets & chat
  • Make case by case player focused decisions in order to provide the best player experience
  • Identify trending issues submitted by players and communicate them to the appropriate teams
  • Collaborate with a passionate team of gamers in order to give our support a player to player feel

 

YOU ARE:

  • Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer.

 

  • Gamer with excellent GERMAN language skills and a good understanding of how to handle support requests. Also good in written & spoken English required for communication between team members and other offices.

 

  • Player empathy person. As a player you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation.

 

  • Understanding Player Support. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience.

 

WE OFFER:

  • Stable job
  • Competitive salary for the local market
  • Monthly performance Bonuses
  • Career development opportunities
  • Great relocation package: Airplane Tickets/ Transportation from Airport/
  • Up to one month Free Accommodation in a hotel
  • Meal tickets shall be granted monthly
  • International modern working environment
  • Special Discounts & Offers for all employees
  • Employee referral Bonus
  • Positive environment – we care about the well–being of our employees, invest in their development, encourage fun and team building initiatives
  • Supportive work-life balance policies
  • Continuous assistance and learning
  • Employee Relations team to help new hires integrate in the local lifestyle and culture

 

Send your CV!

 

* Only candidates eligible to work in EU will be contacted. 




Contact Person

Albena Al Tawil



bul. Tsarigradsko Chaussee 115 K

1784 Sofia

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