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Joboffer dated from 10/12/2017

Internal Community Manager German/English (m/f)



Community Management / Customer Service / Support


Full-time


immediately


76131 Karlsruhe

Germany




Company data



Albert-Nestler-Str.8


76131   Karlsruhe



Job description


You are the megaphone for the community and represent the feelings, opinions and viewpoints of your player community to the product team.

 

Tasks to inspire:

  • Work closely with the community managers of the other languages to develop and implement the community management strategy
  • Support and coordination of volunteer teams
  • Processing of support requests
  • Contact for writing news, newsletters and similar information texts
  • Support the community on social media platforms such as Facebook, Twitter, and Forums
  • Conception and implementation of multimedial communication measures (for example, audio and video podcasts)
  • Conception and realization of competitions and events, both in-game and on the website of the game
  • Support for fan and guild sides as well as contact set-up and maintenance
  • Representation of the game at international trade fairs and events
  • Ensuring the information exchange between the community and the product team
 

 

Qualifications to convince:

  • At least two years of professional experience in the community management of an MMORPG or comparable professional experience
  • Enthusiasm for and extensive experience with MMORPGs
  • Very good knowledge of the handling of current software such as MS Office
  • Excellent German and English skills both written and spoken
  • Good knowledge of community and social media tools (Facebook, Twitter, forums, etc.)
  • Availability, flexibility, organization
  • Communication and cooperation strength
  • Knowledge of other languages, such as Spanish, French, Italian, Turkish, Polish is advantageous
 

 

A company to connect:

  • A relaxed and mutually respectful environment
  • Great transport connections to the motorway and public transportation
  • The ability to be flexible with working hours
  • The informality of a start-up combined with 10 years’ experience in the industry
  • The chance to mould your own working environment
 

 

About Gameforge

With more than 20 titles and over 450 million registered players, Gameforge is the leading provider of free-to-play massively multiplayer online games (MMOs) in the western hemisphere. Headquartered in Karlsruhe, Germany, the group offers its online games in more than 75 countries. The portfolio encompasses numerous well-known game industry brands, including client-based titles such as prized role-playing game AION Free-to-Play and TERA as well as Europe’s most successful MMO, Metin2. In future, competitive RTS Dropzone and action-laden Anime MMORPG SoulWorker will add to the collection. Popular browser-based games such as OGame and Ikariam complete their offering.




Contact Person

Katja Eberle

Recruiting Specialist


Albert-Nestler-Str.8

76131 Karlsruhe

Write e-mail

+49 721 354808-244



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