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Joboffer dated from 11/30/2017

Customer Service Representative for Rail Nation (m/f)
- Mini job working from home -

Community Management / Customer Service / Support





Company data

Wilhelm-Wagenfeld-Str. 22

80807   München

Job description

Your role @ Travian Games:

We are looking for new colleagues (m/f) for the customer support of our game, Rail Nation, for the German market; the position is a 'mini job' and you will be working from home.

  • You will help our players with questions, inquiries and issues regarding accounts, products and billing via email
  • You will forward possible bug entries and technical issues to 2nd level support
  • You will investigate and resolve suspension-based player issues
  • You will work in accordance with internal guidelines and KPIs
  • You will document frequently occurring issues
  • You will build sustainable and positive relationships of trust with our players


Your profile:

  • You have experience in customer service, and experience in online MMO gaming is a plus
  • You are enthusiastic about providing outstanding customer service
  • You have the ability to maintain a positive and professional attitude in all interactions
  • You are a team player with a high level of independence, self-organization and collaborative personality
  • You have good written and verbal communication skills in English
  • You have excellent written and verbal communication skills in German
  • You have a passion for gaming


Why Travian Games?

  • Flexible working hours and working from home (home office)
  • Responsible tasks in a creative and exciting industry
  • Team-oriented, open-minded working environment with dynamic and international colleagues
  • Regular get-togethers with colleagues
  • Global games oriented towards long-lasting gaming fun


Can't wait to talk to us? We look forward to receiving your application including resume, references and your earliest possible start date. Please submit your application files via our homepage.

Travian Games GmbH

Wilhelm-Wagenfeld-Straße 22

80807 Munich


Contact Person

Carola Knerr

Personalreferentin Recruiting und Personalmarketing

Wilhelm-Wagenfeld-Str. 22

80807 München

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