Community Manager – Service Operations [GERMAN] (F/M)
GAMEVIL COM2US Europe GmbH is looking for a motivated and enthusiastic individual to join its team as a Community Manager, to work on globally successful mobile games like Summoners War and Dragon Blaze. This is a full-time position in Berlin, Germany, and is available immediately.
Our Service Operations team handles customer support and community management for most GAMEVIL titles in Europe. As part of this team you will handle user inquiries, post game-updates, QA new and existing games and game features and generally make sure our players are having a great experience.
- Responding to inquiries and assisting users with resolving issues through email and social channels, as well as through the GAMEVIL and COM2US support tools will be a key element of this role
- Translate game updates, community posts and other texts from English to German
- Work closely with game development and producers in USA and Korea to ensure quality service provided to users
- Manage and run events for social channels such as Facebook and Twitter
- Gather and analyze community feedback and various aspects of event results
- Perform functional QA and game evaluation tests for both new and existing games
- Strong written and verbal communication skills in both English and German (native level preferred)
- Attention to detail, ability to work in a fast-paced environment, research and find suitable answers on various topics
- Understanding of cultural and ethical issues for English and German language
- Familiarity with various online/mobile game genres such as role-playing, FPS/Action and sports
- Experience in game industry as a game master, community manager or contributor to various media
- Additional language skills are a big plus (especially Korean, French or Russian)
- Experience with streaming video through Youtube/Twitch
- Experience with professional translation tools such as MemoQ
- University degree or professional degree preferred
To apply, please send your cover letter and resume with email title “Service Operations German” to email@example.com.