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Joboffer dated from 03/07/2018

Customer Service Representatives (f/m)
- Minijob, remotely from home -

Community Management / Customer Service / Support



80807 München


Company data

Wilhelm-Wagenfeld-Str. 22

80807   München

Job description


  • You are our direct link between the players and the game teams
  • You help our players with questions, inquiries and issues regarding account, products and billing via written communication
  • You build sustainable and positive relationships of trust with our players
  • You forward possible bug entries and technical issues to 2nd level support
  • You investigate and resolve suspension-based issues based on EULA violations
  • You work alongside internal guidelines and KPIs



  • You have experience in customer service, MMORPG experience is a plus
  • You are enthusiastic about providing outstanding customer service
  • You have the ability to maintain a positive and professional attitude in all interactions
  • You are a team player with a high level of independence, self-organization and collaborative personality
  • You have good written and verbal communication skills in English
  • You have excellent written and verbal communication skills in your assigned language
  • You have passion for gaming



  • Flexible working from home
  • Responsible tasks in a creative and exciting industry
  • Team-oriented, open-minded working environment with dynamic and international colleagues
  • Global games oriented towards long-lasting gaming fun


Travian Games GmbH

Wilhelm-Wagenfeld-Straße 22

80807 Munich

Contact Person

Carola Knerr

Personalreferentin Recruiting und Personalmarketing

Wilhelm-Wagenfeld-Str. 22

80807 München

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