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Joboffer dated from 09/25/2018

Support Specialist Games Community german (m/f)



Community Management / Customer Service / Support


Full-time


immediately


76131 Karlsruhe

Germany




Company data



Albert-Nestler-Str.8


76131   Karlsruhe



Job description


You call yourself a true gamer? You know the difference between "FPS", "AFK" and "DPS"? You always loved to help your teammates when they were lost? Then join our Support team now! Our international team is looking forward to working with you.

 

Tasks to inspire:

  • Processing and handling all players’ inquiries in Gameforge’s support system
  • Checking and monitoring the game worlds
  • Live support in direct contact with our customers
  • Documenting and reporting errors
  • Working and sharing information across an international team

 

Qualifications to convince:

  • German language skills on a native level (C2), both written and spoken
  • Excellent knowledge of the English language, both written and spoken, additional languages are an advantage
  • Excellent written communication skills
  • Ability to handle any kind of customer in a polite and professional manner
  • Experience in Customer Support, ideally in online games
  • Independent, autonomous way of working
  • Self-motivated, quality-driven work ethic
  • Passion in matters of online games (MMOs, MOBA, FPS)
  • General technical proficiency: Computer hardware, MS Windows, MS Office and the Internet

 

A company to connect:

  • A familiar start-up atmosphere coupled with 10 years of experience in the industry
  • A challenging work environment with the opportunity to contribute and develop your own ideas
  • An extensive on-boarding program with a personal contact person
  • You benefit from a professional circle of colleagues with several years of experience in the industry
  • An open corporate culture and trust-based working time

 

About Gameforge

With more than 20 titles and over 450 million registered players, Gameforge is the leading provider of free-to-play massively multiplayer online games (MMOs) in the western hemisphere. Headquartered in Karlsruhe, Germany, the group offers its online games in more than 75 countries. The portfolio encompasses numerous well-known game industry brands, including prized role-playing games Runes of Magic, AION Free-to-Play and TERA as well as Europe’s most successful MMO, Metin2. The action anime MMORPG SoulWorker adds to the wide-ranging collection, while popular browser-based games such as OGame and Ikariam complete their offering. More information available at http://corporate.gameforge.com/.



Contact Person

Anett Graf

Head of Human Resources


Albert-Nestler-Str.8

76131 Karlsruhe



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