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Joboffer dated from 10/02/2018

Community Manager (f/m)

Community Management / Customer Service / Support




10997 Berlin


Company data

Pfuelstr. 5

10997   Berlin

Job description

YAGER is looking for a passionate and knowledgeable gaming-fanatic and social media whiz to build up and serve our community of daring prospectors as they venture onto the planet Fortuna III in our next big hit, The Cycle.



  • Be the voice of the Community, maintain a tight two-way dialogue between players, studios, and stakeholders
  • Lead by example creating a strong ethos of customer service throughout the team
  • Develop and drive a long-term community management and social media strategy, measure and report the success of your actions and adapt your strategy accordingly
  • Engage with stakeholders to develop a community and influencer engagement plan for the game, including all social properties, field communications and community campaigns
  • Build close relationships between YAGER and our community of players
  • Be visible on both official channels and community forums in order to establish a presence and consistent voice for our communities
  • Manage and own communications around game and Live Service issues: Bugs, Cheats, Outages, Support Issues



  • 3+ years professional experience managing social media networks (Reddit, YouTube, Instagram, Twitch, Discord, Facebook, Twitter, etc.), forum software and broadcasting tools, live streaming, public relations and community management related fields
  • Strong customer service skills, ability to remain flexible, calm and friendly in high pressure or continually changing situations
  • Excellent written and verbal communication skills in English, German, and any other European language is a plus
  • Solid organizational skills, prioritize and multi task in a demanding fast-paced environment
  • Appreciation and enthusiasm for Internet humor, pop and gaming culture.
  • Passion for gaming and an understanding of the games industry


Desirable skills

  • Experience with content calendars, video content


Employment details

  • Full-time and on-site
  • Status: employment
  • Start: asap


 Join our Team!

If this sounds like you, and you love to work in a creative environment with people passionate about their work, please send us your application using our online form.

Contact Person

Human Resources

Pfuelstr. 5

10997 Berlin

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