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Joboffer dated from 11/28/2018

In-house Support Specialist Games Community French (m/f)

Community Management / Customer Service / Support



76131 Karlsruhe


Company data


76131   Karlsruhe

Job description

You call yourself a true gamer? You know the difference between “FPS”, “AFK” and “DPS”? You always loved to help your teammates when they were lost? Then join our Support team now! Our international team in Karlsruhe is looking forward to working with you.

Please provide your application documents in English.


Tasks to inspire:

  • Processing and handling all player requests within the internal support system
  • Checking and monitoring the game worlds
  • Live support in direct contact with our customers
  • Documenting and reporting errors
  • Working and sharing information across an international team


Qualifications to convince:

  • Experience in Customer Support, ideally in online games
  • French language skills on a native level (C2), both written and spoken
  • Excellent knowledge of the English language, both written and spoken, additional languages are an advantage
  • Excellent written communication skills
  • Ability to handle any kind of customer in a polite and professional manner
  • Independent, autonomous way of working
  • Self-motivated, quality-driven work ethic
  • Passion in matters of online games (MMOs, MOBA, FPS)
  • General technical proficiency: Computer hardware, MS Windows, MS Office and the Internet


A company to connect:

  • A relaxed and mutually respectful environment
  • Great transport connections to the motorway and public transport
  • The ability to be flexible with working hours
  • A job in one of the most distinctive industries
  • An open and motivated team


About Gameforge

With more than 20 titles and over 450 million registered players, Gameforge is the leading provider of free-to-play massively multiplayer online games (MMOs) in the western hemisphere. Headquartered in Karlsruhe, Germany, the group offers its online games in more than 75 countries. The portfolio encompasses numerous well-known game industry brands, including prized role-playing games Runes of Magic, AION Free-to-Play and TERA as well as Europe’s most successful MMO, Metin2. The action anime MMORPG SoulWorker adds to the wide-ranging collection, while popular browser-based games such as OGame and Ikariam complete their offering. More information available at

Contact Person

Anett Graf

Head of Human Resources


76131 Karlsruhe

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