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Joboffer dated from 01/28/2019

COMMUNITY MANAGER SERVICE OPERATIONS - FRANCE (F/M)



Community Management / Customer Service / Support


Full-time


immediately


13355 Berlin

Germany




Company data



Wattstra├če 10


13355   Berlin



Job description


GAMEVIL COM2US Europe GmbH is looking for a motivated and enthusiastic individual to join its team as a Community Manager, to work on globally successful mobile games like Summoners War and Dragon Blaze. This is a full-time position in Berlin, Germany, and is available immediately.

Our Service Operations team handles customer support for GAMEVIL and COM2US titles and community management for specific GAMEVIL titles in Europe. As part of this team you will handle user inquiries, post game updates, QA new and existing games and game features and generally make sure our players are having a great experience.

 

Primary Responsibilities:

  • Responding to inquiries and assisting users with resolving issues through email and social channels, as well as through the GAMEVIL and COM2US support tools will be a key element of this role
  • Translate game updates, community posts and other texts from English to French
  • Work closely with game development and producers in USA and Korea to ensure quality service provided to users
  • Manage and run events for social channels such as Facebook
  • Gather and analyze community feedback and various aspects of event results
  • Perform functional QA and game evaluation tests for both new and existing games

 

Requirements:

  • Strong written and verbal communication skills in both English and French (native level preferred)
  • Attention to detail, ability to work in a fast-paced environment, research and find suitable answers on various topics
  • Understanding of cultural and ethical issues for English and French language
  • Familiarity with various online/mobile game genres such as role-playing, FPS/Action and sports

 

Preferred Skills:

  • Experience in game industry as a game master, community manager, support agent or contributor to various media
  • Additional language skills are a big plus (especially Korean, German or Russian)
  • Experience with streaming/video platforms such as Twitch/Youtube

 

Education/Training:

   • University degree or professional degree preferred

 

To apply, please send your cover letter and resume with email title “Service Operations French” to hr_eu@gamevilcom2us.com.



Contact Person

Kirk Dettmann

Service Operations Lead


Wattstra├če 10

13355 Berlin

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