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Joboffer dated from 08/02/2019

Working Student Player Support - Remote (f/m/d)



Community Management / Customer Service / Support


Working student


immediately


Berlin

Germany




Company data



Hallesches Ufer 60


10963   Berlin



Job description


Three years ago in a student flat in Karlsruhe we dreamed of becoming the most player-centric games developer in the world. Fast forward to 2019: We’re now a team of more than 100 people in our studio in Kreuzberg, Berlin, and our two mobile games ‘Idle Miner Tycoon’ and ‘Idle Factory Tycoon’ have reached more than 100 million global downloads.

Our vision remains, and we want you to become a part of it! Help us in bringing joy to the people who love our games and join a company that has plenty of fun while doing so.

 

Working Student Player Support - Remote (f/m/d)

If you love helping people and maintaining positive energy within a community, then this is the right job for you.

We are looking for a student who loves games and wants to help us to communicate with our players. You will get the chance to be part of the team that makes ‘Idle Miner Tycoon’ and ‘Idle Factory Tycoon’, whilst working from home, around your studies.

Our Player Support team are a key part of our games’ success and directly impact our reviews and feedback, which is incredibly important.

This role will include answering player queries and questions in English and German. You will communicate with people via email and numerous social platforms, including within the app stores.

We are looking for a passionate gamer who can channel their passion to bring world-class customer service to our players. Please note, although this role is a remote position, we are only accepting applicants who reside in Germany.

This role will initially start as a 3-month contract, with the possibility to extend.

 

Responsibilities

  • Reply to players’ questions and feedback via various social media platforms and our messaging system Helpshift
  • Help players with technical issues via e-mail and direct messages
  • Respond to player reviews in the Google Play Store and iOS App Store
  • Report issues to our QA teams 

 

Required Skills

  • Passion for games, especially mobile games
  • Highly motivated and well-organised work approach
  • Strong written skills in both English and German (at least C1)
  • Must reside in Germany
  • Available to work 20 hours a week across weekends (any time) and weekday evenings (between 18:00 - 09:00)

 

Desirable Skills

  • Experience in customer support
  • Passion and knowledge of our games (Idle Miner Tycoon & Idle Factory Tycoon)

 

Kolibri Games is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are an international studio, so don’t forget to send in your application in English.

We look forward to hearing from you!




Contact Person

Marina Ivanovic

Head of Recruitment


Hallesches Ufer 60

10963 Berlin

Write e-mail



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