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Joboffer dated from 09/23/2019

Customer Support Agent with German and English (m/f/d)

Community Management / Customer Service / Support





Company data

Behringstra├če 16b

22765   Hamburg

Job description

We need support at our location in Hamburg at the earliest opportunity and are looking for a

Customer Support Agent (m/f/d) with very good German and English skills

Your tasks:

• Answering e-mail customer support tickets in a professional manner
• Working close with the Product Team
• Usage of admin and operational tools to deliver a high quality and fast support track
• Ensuring that every player and character gets a bit of the spotlight
• Implementing and improving quality standards within our products together with the team leads
• Working in a team and share information across multiple international teams


• Experience in customer support
• Experience with and passion for online games
• Very good German and English language skills
• Ability to handle difficult customers in a polite, professional manner
• Ability to work under pressure and organize well
• Team player who works and communicates well with others
• High quality standards and customer focus

What we offer:

An exciting and forward-thinking workspace is waiting for you, offering lots of creative freedom and prospects for personal development. In our intercultural and dedicated team, you can work independently and will have the chance to initiate varied projects.

Be part of a growing international team in a unique branch and work in a friendly atmosphere with motivated colleagues. 

Your contact person for this position is Mara Dinulescu.

Contact Person

Mara Dinulescu

Recruiting Specialist

Behringstra├če 16b

22765 Hamburg

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