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Joboffer dated from 05/24/2020

Gaming Support Agent with French and/or German and/or English (m/f/d)



Community Management / Customer Service / Support


Full-time


immediately


22765 Hamburg

Germany




Company data



Behringstra├če 16b


22765   Hamburg



Job description


We need support at our location in Hamburg at the earliest opportunity and are looking for a

 

Gaming Support Agent (m/f/d) with very good French and/or German and/or English language skills

 

Your tasks:

  • Processing and answering the customers e-mails in a professional manner
  • Consistently meet and exceed customer satisfaction and productivity metrics
  • Utilizing advanced administrative and operational tools to investigate and respond to player inquiries
  • Working closely with the Product Team
  • Ensuring that every player and character gets a bit of the spotlight
  • Delivering world-class customer service by following established departmental policies, processes, and standards
  • Working in a team and sharing information across multiple international teams

 

Requirements:

  • Experience in customer support
  • Experience with and passion for online games
  • Very good French and/or German and/or English language skills (2 of the languages are necessary)
  • Strong organizational skills and an ability to multitask
  • Patience, empathy, and ability to understand customer needs and provide solutions
  • Team player who works and communicates well with others
  • High quality standards and customer focus

 

What we offer:

 

An exciting and forward-thinking workspace is waiting for you, offering lots of creative freedom and prospects for personal development. In our intercultural and dedicated team, you can work independently and will have the chance to initiate varied projects.

Be part of a growing international team in a unique branch and work in a friendly atmosphere with motivated colleagues.

Your contact person for this position is Mara Dinulescu.




Contact Person

Mara Dinulescu

Recruiting Specialist


Behringstra├če 16b

22765 Hamburg



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