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Joboffer dated from 07/21/2020

Working Student* Game Support



Community Management / Customer Service / Support


Full-time


immediately



Germany




Company data



Albert-Nestler-Straße 8


76131   Karlsruhe



Job description


Karlsruhe | part-time | from now

  We are Gameforge, one of the leading publishers of free-to-play online games based in Karlsruhe, Germany. As a team of gamer we support most of our MMO games, such as AION, TERA, etc., help players and provide feedback to our internal game teams. As Working Student* Game Support you are assisting players with all game related issues from lost items to technical troubleshooting. You should be “thick-skinned” to be able to handle a very passionate community, too.

 

  Please submit your application in English

 

  

Your mission

  • You handle requests from players by using our ticket system
  • You check and monitor the game worlds
  • You are in direct contact with our customers
  • You create bug reports and documentation

 

Your skills

    • You work independently and on self-reliant basis
    • You have great persistence and are able to work under pressure
    • You have excellent written communication skills
    • You are a gamer to the bone
    • You are passionate about online games and are experienced in MMOs
    • You enjoy working in a team environment and are keen to learn more through practice

 

Your Gameforge setting

  • An international company awaits you! English is our company language, as employees from over 25 nations are part of our team
  • Where colleagues become friends! Regular team events and an open company culture
  • We’re easy to reach! Great location, easily reachable on foot, by bike, bus, tram or car
  • We put our complete trust in you! Through freedom to choose things like flexible assignment of working hours and personal responsibility for your own work

About Gameforge

Founded in 2002, Gameforge is a leading publisher and operator of highly acclaimed Massively
Multiplayer Online (MMO) and browser-based game titles. Gameforge builds active, enduring global communities while supporting players through the highest quality LiveOps, localized community management, and impactful delivery of fresh content.
Gameforge’s diverse portfolio of highly successful gaming brands provides engaging experiences for players from all walks of life: core MMORPG titles AION, TERA, Kingdom Under Fire 2, and Metin2, beloved anime MMOs Elsword, NosTale, and SoulWorker, along with strategy-focused browser games like OGame and Ultimate Pirates.
More information is available on gameforge.com.




Contact Person

Gudrun Scott

HR Generalist


Albert-Nestler-Straße 8

76131 Karlsruhe

Write e-mail

+49 721 354 808 244



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