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Joboffer dated from 11/17/2020

Community Manager (m/f/d) with French and English language skills



Art / Layout / Illustration


Full-time


immediately


10997 Berlin

Germany




Company data



Behringstra├če 16b


22765   Hamburg



Job description


We need support at our location in Berlin at the earliest opportunity and are looking for a Community Manager with native level French and professional English (m/f/d).

YOUR QUESTS:

  • You are responsible for the comprehensive support of an anime MMORPG with a focus on community management.
  • You will develop and implement communication strategies with the Community Management Team and Customer Relationship Management.
  • Creative writing and communication via all community channels such as forums, social media, chat, or website news areas are an important part of your daily tasks.
  • You plan and carry out events and competitions in the game, in the game forums, and on social media.
  • Creating guides and FAQs for old and new features implemented in the game.
  • You will recruit, supervise, and lead a Game Master and moderator team.
  • You are always looking for optimal solutions to ensure a proactive dialogue between the community and the company.
  • You proactively promote the commitment of the community and mediate heated players discussions.
  • You may, from time to time, assist with answering Customer Support tickets, localization, and QA activities.

 

REQUIREMENTS
  • You have a strong affinity for online games (preferably anime and MMORPGs).
  • You have professional experience in the social media environment, ideally with experience in community building & management.
  • You have experience with MS Office, Confluence and Jira.
  • You are eloquent and know how to combine creativity and quality textually – in French and English. Additional languages are a bonus.
  • You work structured, independently, keep your nerves even in hectic phases, and always hold all the threads together.
  • You are an absolute organizational talent with a “hands-on” mentality and a distinct ability to work in a team – and you always strike the right note with the players and in the team.
  • You have high-quality standards and distinct service orientation.
  • Basic knowledge in image editing and/or website design is an advantage.

 

WHAT WE OFFER
  • A challenging job with lots of responsibility and freedom to grow professionally and acquire new skills
  • A fun and lively work environment in an energetic gaming company
  • A very international team of passionate colleagues
  • Regular company parties and team events
  • The subsidization of the public transportation card
  • Fresh fruits and beverages

Your contact person for this position is Maike Dietz.




Contact Person

Mara Dinulescu

Senior Recruiting Manager


Behringstra├če 16b

22765 Hamburg



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