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Joboffer dated from 02/24/2021

(Senior) Workplace Manager (m/f/d)



Programmer: IT / Backend / Client / Web


Full-time


immediately


Berlin

Germany




Company data



Behringstra├če 16b


22765   Hamburg



Job description


For our location in Berlin we are looking for a (Senior) Workplace Manager (m/f/d) for the Media Elements Group at the earliest opportunity.
 
YOUR TASKS

 

  • Provide comprehensive and timely frontline support of Linux, Unix and Mac laptops and PCs through to resolution, and following up to ensure satisfaction.
  • Diagnose and resolve day-to-day issues in relation to PC, laptop or other devices, determining the nature of the problem and the resources needed to correct.
  • Liaise with other support/development teams to resolve cross system issues and escalate unresolved problems in a timely manner.
  • On-board and off-board new users: manage their PCs, AD and O365 accounts, file and folder access, applications, mailboxes, phone, etc.
  • Day to day management of Active Directory and O365, based on the company requirements.
  • Software installation/patch management and support for general system administration for end user devices.
  • Schedule warranty/non-warranty repairs where necessary. Act as liaison between the service vendor and the customer to minimize disruption.
 
REQUIREMENTS

 

  • A Bachelor's degree in computer science. In the absence of this, an equivalent combination of training and at least five years of experience will be accepted.
  • Substantive working experience in the following technical skillsets:
    1. Windows Server.
    2. Active Directory.
    3. Office 365 and Azure AD, MTA, MCSA or MCSE certification is a plus.
    4. Fundamental Network/Infrastructure skills, like TCP/IP, DNS, DHCP, etc.
    5. Network printer management & troubleshooting.
    6. Overall desktop support and Operating System management.

  • A strong customer service mindset: the ability to successfully manage multiple priorities whilst delivering the best possible service.
  • The ability to communicate effectively across different levels, functions, and locations within the business.
  • Excellent English language skills, German language is a plus.
  • The ability to work with discretion and confidentiality.
  • Very strong written and verbal communication skills, both in-person and face-to-face, and the ability to communicate effectively with internal and external customers, service personnel, and vendors.
  • The ability to handle multiple work streams and priorities at one time, whilst working under pressure and within a fast-paced environment.
  • The ability to work effectively both independently and as part of a team.
  • The ability to think logically with good analytical and problem-solving skills.
  • Strong critical thinking and innovative troubleshooting skills.
 
WHAT WE OFFER

 

  • Collaboration in an industry that will significantly shape the future of the entertainment and advertising industry.
  • Exciting and challenging projects.
  • Flat hierarchies, open and fast communication channels.
  • An attractive environment in our office in the center of Berlin and generous arrangements for mobile working.
  • Whether coffee, drinks or fruit for free - a good working atmosphere is just as important to us as good teamwork.



Contact Person

Mara Dinulescu

Senior Recruiting Manager


Behringstra├če 16b

22765 Hamburg



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