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Joboffer dated from 11/30/2021

Customer Support Representative* German

Community Management / Customer Service / Support



76137 Karlsruhe


Company data


76131   Karlsruhe

Job description

Karlsruhe | full-time | from now

We are Gameforge, one of the leading publishers of free-to-play online games based in Karlsruhe, Germany.

As a gamer filled team, we support most of our MMO games, such as AION, TERA, etc., help players and provide feedback to our internal game teams.

As an experienced Customer Support Representativ*, you are assisting players with all game related issues from lost items to technical troubleshooting. You should be "thick-skinned" to be able to handle a very passionate community, too.

Please submit your application in English

Your mission

  • You process and handle all players' inquiries in our internal support system
  • You check and monitor the game worlds
  • You are in direct contact with our customers and provide live support
  • You document and report errors

Your skills

  • You have experience in Customer Support, ideally in online games
  • You have German language skills on a native level (C2), both written and spoken
  • You can handle any kind of customer in a polite and professional manner
  • You have excellent written communication skills
  • You live for online games and know the ins and outs of games
  • You enjoy working in a team and would like to contribute your skills

Your Gameforge setting

  • An international company awaits you! English is our company language, as employees from over 25 nations are part of our team
  • Where colleagues become friends! Regular team events and an open company culture
  • Need a break from work? No problem! Play a round of table tennis or pinball in our games room, or take a walk around the leafy technology park

About Gameforge

Founded in 2002, Gameforge is a leading Western publisher and operator of widely acclaimed Massively Multiplayer Online (MMO) and Browser-based game titles. Gameforge builds highly active and enduring global communities by supporting players through the greatest quality LiveOps, provision of localized content, engaging community management, and frequent delivery of meaningful updates.
Gameforge’s diverse portfolio of highly successful gaming brands provides different worlds with engaging experiences for players from all walks of life: core MMORPG titles Swords of Legends Online, AION, TERA, and Metin2, beloved anime MMOs Elsword and NosTale, strategy-focused browser games like OGame and Ikariam, along with other classic titles such as 4Story and Runes of Magic.
More information is available on


*No matter what gender, we’ re on the lookout for people with drive and talent.


Contact Person

Anett Graf

Head of Human Resources


76131 Karlsruhe

Write e-mail

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