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Stellenangebot vom 02.10.2018

Community Manager (f/m)



Community Management / Customer Service / Support


Vollzeit


ab sofort


negotiable


10997 Berlin

Deutschland




Firmendaten



Pfuelstr. 5


10997   Berlin



Job-Beschreibung


YAGER is looking for a passionate and knowledgeable gaming-fanatic and social media whiz to build up and serve our community of daring prospectors as they venture onto the planet Fortuna III in our next big hit, The Cycle.

 

Responsibilities

  • Be the voice of the Community, maintain a tight two-way dialogue between players, studios, and stakeholders
  • Lead by example creating a strong ethos of customer service throughout the team
  • Develop and drive a long-term community management and social media strategy, measure and report the success of your actions and adapt your strategy accordingly
  • Engage with stakeholders to develop a community and influencer engagement plan for the game, including all social properties, field communications and community campaigns
  • Build close relationships between YAGER and our community of players
  • Be visible on both official channels and community forums in order to establish a presence and consistent voice for our communities
  • Manage and own communications around game and Live Service issues: Bugs, Cheats, Outages, Support Issues

 

Qualifications

  • 3+ years professional experience managing social media networks (Reddit, YouTube, Instagram, Twitch, Discord, Facebook, Twitter, etc.), forum software and broadcasting tools, live streaming, public relations and community management related fields
  • Strong customer service skills, ability to remain flexible, calm and friendly in high pressure or continually changing situations
  • Excellent written and verbal communication skills in English, German, and any other European language is a plus
  • Solid organizational skills, prioritize and multi task in a demanding fast-paced environment
  • Appreciation and enthusiasm for Internet humor, pop and gaming culture.
  • Passion for gaming and an understanding of the games industry

 

Desirable skills

  • Experience with content calendars, video content

 

Employment details

  • Full-time and on-site
  • Status: employment
  • Start: asap

 

 Join our Team!

If this sounds like you, and you love to work in a creative environment with people passionate about their work, please send us your application using our online form.




Ansprechpartner

Human Resources



Pfuelstr. 5

10997 Berlin

E-Mail schreiben



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