Student Help in the area of Client Service Center (m/f/d)

Firmendaten

Nintendo of Europe GmbH  

Level up!

Nintendo aims to deliver unique, intuitive entertainment experiences for everyone, manufacturing and marketing video game devices such as the Nintendo Switch™ family of systems, developing and operating applications for smart devices, and collaborating with partners on a range of other entertainment initiatives like visual content and theme parks.

At Nintendo, we bring together employees with a wide range of characteristics and work together towards a common goal – to put smiles on the faces of people all over the world.

Tasks

• Working on IT related incidents, problems and service requests within the Service Desk responsibility
• Professional communication with the customers to verify and clarify situations reported
• Using the ticket system for documentation and communication
• Giving telephone advice and training for IT product-specific questions
• Supporting the development of automation scripts and Software Installation Packages

Requirements

• Current full-time studies in the field of IT, business informatics or similar
• First practical experience in using command line shell (scripting)
• Good knowledge of Microsoft Operating Systems
• Understanding of Mac systems would be beneficial
• Very good German and good English language skills
• Structured working manner and pro-active approach to work
• Good communication skills

Are you interested? We look forward to receiving your application, including your earliest possible starting date and salary expectation.