Your mission

• Provide 1st and 2nd level support at the Help Desk, troubleshooting IT issues for Windows and MacOS clients within a hybrid Microsoft environment (Entra ID, Active Directory, Intune).
• Maintain our on-site IT equipment. (Teams Rooms, hybrid work setups).
• Administer our Rights & License Management (Google Cloud, AD, Entra ID).
• Optimize and automate processes to promote self service and enable your colleagues at the Service Desk to solve standard issues and requests (PowerShell, Intune).
• Support the team at our Service Desk and work on projects with other teammates.
• Operate audio, video and streaming equipment. If interested, managing AV systems (KNX, DMX, RTSP, Home Assistant).

Your skill set

• Professional experience. You have min. 1 year of experience in relevant fields.
• Theoretical background. You completed a training as "Fachinformatiker" or similar.
• Communication is the key. Fluent English & German and overall communication skills are mandatory to foster a professional collaboration. 
• Self-organization You work independently, structure your tasks, and set clear priorities in a fast-paced, dynamic environment.
• Passion. You bring a strong willingness to learn new skills and embrace new opportunities.

Your power-ups

• Learning opportunities.  Level up with excellent training and development opportunities, such as e-learning, hard- or soft-skill trainings from our InnoVersity or industry conferences.
• Outstanding benefits. Get 28 vacation days, a sabbatical, mobile device, contribution to your public transport ticket, and more.
• Compensation & Fair Play. As a company, we value fairness and transparency, which is why we aim to have public salary grids for as many positions as possible. The prerequisite for a defined salary grid is that at least six employees share the same career model. As this specific role is a rather unique function, we regularly review its salary range based on market data as well as your level of seniority. Your seniority level (junior, regular, senior) will be evaluated during the interview process.
• Flexible working hours. We offer trust-based working hours as well as active breaks - play table tennis with your team, work out in our gym or go to our rooftop terrace to get some fresh air.
• Food & drinks. We offer free drinks and fresh fruit to contribute to your health and well-being; enjoy the meals prepared by our in-house canteen or cook on your own in one of our employee kitchens.
• Dynamic people. Work in an agile multicultural team – enabling you and your team to form and actively optimize work processes.
• Creative processes. Feel comfortable in an atmosphere that empowers creative thinking and strong results.
• Team of specialists. Shape the success story of InnoGames and be a part of our international team of professionals in a stable growing company and award-winning employer.
• Company events. Participate in regular company events, e.g., wine tasting, cooking, paintball, barbecue together on our rooftop terrace.

InnoGames is one of the leading German developers and publishers of mobile and browser games and a certified Great Place to Work®. The Hamburg-based company was founded in 2007 and is now part of Modern Times Group (MTG). Together with about 350 employees from 40 nations, the company founders develop unique games that provide many years of fun for millions of players around the world. InnoGames is best known for Forge of Empires, Elvenar and Tribal Wars, but the company is continually expanding its now 10-game portfolio across platforms and genres. Most recently, InnoGames launched Heroes of History, a novel mix of city builder and hero collection RPG and Cozy Coast, a feel-good beach adventure with elaborate merge-2-gameplay and a captivating story.   Excited to start your journey with InnoGames and join our team as a Client Support Engineer? We look forward to receiving your application as well as your salary expectations and earliest possible start date through our online application form. Sandra Wandschneider would be happy to answer any questions you may have.

Your skill set

• Bachelor degree. You have completed your IT-related bachelor's or diploma studies with good grades (GPA of 2.5 or better).
• Admission requirements. You meet the admission requirements of your preferred IT or data-related program at a university in the Hamburg area.
• Data engineering. Your personal software projects reflect your affinity for software development and data engineering.
• Big Data. You have an interest in Big Data ecosystems, some experience with Java and Python is a plus.
• Soft skills. You enjoy working independently with a strong team-oriented mentality; demonstrate a high level of self-initiative and quick comprehension.
• English as our company language. You look forward to using your excellent English skills in both spoken and written form daily.

Your power-ups

• Team of specialists. Be part of a stable, growing, and award-winning global company. Meet your future colleagues in Development & IT in this video.
• Perfect learning environment. We offer you an extremely interesting technical environment and state-of-the-art working conditions.
• Career development. We support your professional and personal development with optimal guidance from a contact person in the department and from People & Culture.
• Monthly salary plus education costs. We finance your full tuition fees, including books, plus a monthly salary of € 2.410,- gross per month.
• Outstanding equipment. You work with a fully equipped MacBook Pro, and we provide you with a smartphone or tablet of your choice.
• Agile work. You can expect flexible working hours and agile, cross-functional teams with short decision-making paths.
• Team events. Participate in regular team events (e.g., wine tasting, cooking, paintball), barbecue together on our rooftop terrace, and enjoy regular company-get-togethers.
• Comfy and modern office. We offer you various possibilities to combine work and well-being: fresh fruit and complimentary drinks, in-house fitness studio, gaming area, rooftop terrace with BBQ, relaxing rooms, and much more.

InnoGames is one of the leading German developers and publishers of mobile and browser games and a certified Great Place to Work®. The Hamburg-based company was founded in 2007 and is now part of Modern Times Group (MTG). Together with about 350 employees from 40 nations, the company founders develop unique games that provide many years of fun for millions of players around the world. InnoGames is best known for Forge of Empires, Elvenar and Tribal Wars, but the company is continually expanding its now 10-game portfolio across platforms and genres. Most recently, InnoGames launched Heroes of History, a novel mix of city builder and hero collection RPG and Cozy Coast, a feel-good beach adventure with elaborate merge-2-gameplay and a captivating story   Excited to start your journey with InnoGames and join our team? We look forward to receiving your application (cover letter, resume, certificates, and code samples) exclusively as an online application via innogames.com/career. Your contact person is Saara Harris.