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Joboffer dated from 03/15/2024

Technical Support Coordinator (m/f/d)



Community Management / Customer Service / Support


Full-time


immediately



Germany




Company data



Goldsteinstra├če 235


60528   Frankfurt am Main



Job description


Level up!

Nintendo aims to deliver unique, intuitive entertainment experiences for everyone, manufacturing and marketing video game devices such as the Nintendo Switch™ family of systems, developing and operating applications for smart devices, and collaborating with partners on a range of other entertainment initiatives like visual content and theme parks.

At Nintendo, we bring together employees with a wide range of characteristics and work together towards a common goal – to put smiles on the faces of people all over the world.

 

Tasks

  • Assuring Customer Care Europe Technical Department and Nintendo Co., Ltd, Japan (NCL) Product Technology Department, Product Technology Department Group and Technical Service Department information flow is fluent between each other
  • Coordinating trainings, technical document preparation, decision making and purchasing of tools, process design, repairs and refurbish, spare parts definition with NCL and informing Nintendo of Europe (NOE) Technical team
  • Preparing and organizing NCL visits to NOE workshops and vice versa
  • Maintaining Repairs Portal
  • Attending NOE, NOA (Nintendo of America) and NCL technical meetings to assure correct understanding between all regions
  • Helping and coordinating between NCL and NOE Technical Support team for process flow implementation and audits
  • Analyzing and recommending purchasing of all tools required and used by NOE Technical Service department repairs and internal usage
  • Helping and providing improvement measures for repair centers together with Senior Technicians and based on global benchmarking

Requirements

  • Technical background or similar knowledge, including the willing to learn
  • Excellent verbal and written communication skills
  • Japanese and English spoken and written skills; Native level of Japanese would be a plus
  • Excellent management of MS tools; JIRA and Confluence will be important to know
  • Capacity to support translation tasks

 

Are you interested? We look forward to receiving your application, including your earliest possible starting date and salary expectation.

 




Contact Person

Katharina Znoj

Recruiter


Goldsteinstra├če 235

60528 Frankfurt am Main



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