Technical Support Coordinator (m/f/d)

Firmendaten

Nintendo of Europe AG  

Level up!

Nintendo aims to deliver unique, intuitive entertainment experiences for everyone, manufacturing and marketing video game devices such as the Nintendo Switch™ family of systems, developing and operating applications for smart devices, and collaborating with partners on a range of other entertainment initiatives like visual content and theme parks.

At Nintendo, we bring together employees with a wide range of characteristics and work together towards a common goal – to put smiles on the faces of people all over the world.

Tasks

• Assuring Customer Care Europe Technical Department and Nintendo Co., Ltd, Japan (NCL) Product Technology Department, Product Technology Department Group and Technical Service Department information flow is fluent between each other
• Coordinating trainings, technical document preparation, decision making and purchasing of tools, process design, repairs and refurbish, spare parts definition with NCL and informing Nintendo of Europe (NOE) Technical team
• Preparing and organizing NCL visits to NOE workshops and vice versa
• Maintaining Repairs Portal
• Attending NOE, NOA (Nintendo of America) and NCL technical meetings to assure correct understanding between all regions
• Helping and coordinating between NCL and NOE Technical Support team for process flow implementation and audits
• Analyzing and recommending purchasing of all tools required and used by NOE Technical Service department repairs and internal usage
• Helping and providing improvement measures for repair centers together with Senior Technicians and based on global benchmarking

Requirements

• Technical background or similar knowledge, including the willing to learn
• Excellent verbal and written communication skills
• Japanese and English spoken and written skills; Native level of Japanese would be a plus
• Excellent management of MS tools; JIRA and Confluence will be important to know
• Capacity to support translation tasks

Are you interested? We look forward to receiving your application, including your earliest possible starting date and salary expectation.